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We appreciate your interest in LibraBet. This page provides clear guidance on how to contact us, what types of inquiries we can assist with, and what falls outside our scope of operations. Our aim is to ensure your questions are directed to the appropriate party, saving you time and effort.

As an independent review and affiliate website, LibraBet focuses on providing comprehensive information and honest assessments of various online gambling brands. We are committed to transparency and accuracy in our content.

Who We Are (Independent Review Site)

LibraBet is an independent online platform dedicated to reviewing and evaluating online casinos and sportsbooks. We are not an online gambling operator. This means we do not own, operate, or manage any casino or sportsbook. We do not hold player accounts, process financial transactions, or handle any aspects of gameplay. Our role is strictly to provide informative content, reviews, and comparisons to help users make informed decisions about online gambling platforms.

We act as an informational resource, offering insights into various brands, their offerings, bonuses, and terms. Our independence allows us to provide unbiased opinions and recommendations based on our research and analysis.

What We Can Help With

We are here to assist with specific types of inquiries related to our website and content. Please reach out to us if you have:

  • Feedback on Our Reviews: Suggestions for improving our existing reviews, or if you believe certain information is inaccurate or outdated on LibraBet.
  • Content Corrections: If you identify errors or omissions in any article, guide, or informational page on our website.
  • Partnership and Advertising Inquiries: For businesses interested in potential collaborations, advertising opportunities, or affiliate partnerships with LibraBet.
  • General Website Feedback: Any comments or suggestions regarding the functionality, design, or user experience of the LibraBet website.

For these types of inquiries, please use the general contact form available on our website, or refer to the specific email addresses provided for legal or DMCA matters.

What We Cannot Help With

It is crucial to understand that LibraBet cannot assist with issues directly related to player accounts or operations of any online casino or sportsbook. We do not have access to operator systems, nor do we have the authority to intervene on behalf of players. We are not a customer service department for any gambling brand reviewed on LibraBet.

Please do not contact us regarding:

  • Player account access or verification (KYC).
  • Deposits, withdrawals, or payment processing issues.
  • Bonus claims, wagering requirements, or bonus disputes.
  • Gameplay issues, game fairness, or technical problems within a casino platform.
  • Complaints about specific gambling operators that require direct action on their part.
  • Requests for personal information held by gambling operators.

For any of the above, you must contact the customer support of the specific online casino or sportsbook directly. They are the only entity with access to your account information and the ability to resolve such matters.

Account, Deposit, and Withdrawal Issues

As stated, LibraBet is not involved in the operation of any online casino or sportsbook. We cannot access your player account, verify your identity, process deposits or withdrawals, or resolve any financial transactions. We do not hold any player funds. If you are experiencing problems with your account, a deposit, a withdrawal, or any other financial transaction, you must contact the customer support team of the online gambling operator you are using. They have the necessary tools and authority to assist you directly. Look for their "Support," "Help," or "Contact Us" section on their website, which typically includes live chat, email, and sometimes phone support options.

For all legal inquiries, including those pertaining to our website's terms of service, privacy policy, data protection (GDPR), or any other legal matter concerning LibraBet, please direct your correspondence to our dedicated legal department. We take legal compliance seriously and aim to address all legitimate legal concerns promptly and appropriately.

Please send all legal inquiries to: [email protected]

Ensure your communication clearly states the nature of your inquiry and provides all relevant details to facilitate a swift response.

LibraBet respects the intellectual property rights of others. If you believe that any content published on our website infringes upon your copyright, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please notify us immediately. We are committed to addressing valid copyright infringement claims in accordance with applicable laws.

When submitting a DMCA or copyright infringement notice, please include the following information:

  • A description of the copyrighted work that you claim has been infringed.
  • The URL or specific location on our website where the infringing material is located.
  • Your contact information, including your name, address, telephone number, and email address.
  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Please send all DMCA and copyright takedown requests to: [email protected]

Responsible Gambling Resources

While LibraBet does not operate any gambling services, we are committed to promoting responsible gambling. We understand that gambling can lead to problems for some individuals. If you or someone you know is struggling with gambling addiction, please seek help from professional organizations. We provide information and links to responsible gambling resources on our website, such as BeGambleAware.org, GamCare, and Gamblers Anonymous. These organizations offer confidential support and guidance. Remember, gambling should always be for entertainment, and it's important to set limits and play responsibly.

Response Times

We endeavor to respond to all legitimate inquiries within a reasonable timeframe. General feedback and partnership inquiries typically receive a response within 3-5 business days. Legal and DMCA requests are handled with priority and will be acknowledged within 2 business days, with a full response following as quickly as possible, depending on the complexity of the matter. Please note that inquiries sent to the incorrect department may experience delays as they are rerouted internally.