Privacy Policy

Welcome to LibraBet. This Privacy Policy explains how LibraBet collects, uses, stores, and protects your personal information when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using LibraBet services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

We collect various types of information to provide and improve our services. This information can be categorised as follows:

• Information You Provide Directly: This includes data collected during account registration, such as your name, date of birth, email address, postal address, phone number, and payment details. We also collect information when you participate in promotions, surveys, or contact our customer support.
• Information Collected Automatically: When you use LibraBet, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type, referring URLs, and details about your activity on our platform, such as pages visited and time spent.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and publicly available sources, to comply with legal obligations and enhance our services.

LibraBet uses your personal information for several purposes, primarily to operate our services effectively and meet our legal and regulatory obligations:

• To Provide and Manage Your Account: We use your data to create and maintain your account, process your transactions (deposits and withdrawals), and provide customer support.
• For Security and Verification: Your information is crucial for verifying your identity, preventing fraud, money laundering, and other illegal activities, and ensuring the security of your account and our services.
• To Improve Our Services: We analyse usage data to understand how our services are used, identify areas for improvement, and develop new features.
• For Communication: We may use your contact details to send you important service-related announcements, updates, and, where you have consented, promotional offers and marketing communications from LibraBet.
• To Comply with Legal Obligations: We process your data to meet our regulatory requirements, including age verification, responsible gambling checks, and reporting to relevant authorities.

Our processing of your personal data is based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: Where required, we obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

LibraBet may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, and that of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Affiliates: We may share data with our affiliated companies for operational purposes, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties for their marketing purposes.

LibraBet implements robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Regular Audits: Our security systems and practices are regularly reviewed and updated to ensure ongoing protection.
• Data Minimisation: We only collect and retain personal data that is necessary for the stated purposes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have certain rights regarding your personal data. These include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

LibraBet uses cookies and similar tracking technologies to enhance your user experience, analyse site usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information anonymously. This allows us to improve the site's performance.
• Functionality Cookies: These remember your preferences and choices, such as your language or region, to provide a more personalised experience.
• Marketing/Targeting Cookies: These are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of LibraBet services.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we will keep your data for the duration of your active account with LibraBet and for a further period as required by our licensing authority or other applicable laws, which can range from five to ten years after account closure.

After this period, your personal data will be securely deleted or anonymised.

As part of our operations, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection. When such transfers occur, LibraBet takes appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by the European Commission or other legal mechanisms.

LibraBet services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

LibraBet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our customer support team:

Email: [email protected]

Our dedicated team is available to assist you.