KYC and Verification

At LibraBet, maintaining a secure and trustworthy environment for all our players is paramount. Verifying your identity is a critical step in achieving this. It allows us to comply with stringent regulatory requirements set by our licensing authority, preventing fraud, money laundering, and underage gambling. By confirming who you are, we protect both your account and the integrity of our platform, ensuring a safe and fair gaming experience for everyone.

KYC, or "Know Your Customer," refers to the mandatory process financial institutions and regulated businesses, like LibraBet, undertake to verify the identity of their clients. This isn't just a formality, it's a fundamental aspect of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. The KYC process involves collecting and assessing specific personal information and documents to confirm your identity, assess potential risks, and understand your financial activities. It helps us ensure that our services are not misused for illicit purposes.

Verification is an ongoing process that may be triggered at several points during your relationship with LibraBet. Typically, we initiate verification when you register an account, especially before your first withdrawal. Further checks may be required if there are significant changes to your account details, if your cumulative deposits or withdrawals reach certain thresholds, or if our monitoring systems detect any unusual or suspicious activity. We may also request re-verification periodically to ensure the information we hold remains current and accurate, in line with our regulatory obligations.

To complete our KYC procedures, we may request various documents. The specific documents needed can vary depending on your jurisdiction, the payment methods you use, and the level of verification required. Generally, these fall into categories such as proof of identity, proof of address, and proof of ownership for payment methods. We will always clearly inform you of the exact documents needed and provide instructions on how to submit them securely.

To confirm your identity, we typically require a clear, high-resolution copy of a valid government-issued identification document. This document must clearly show your full name, date of birth, photograph, signature (if applicable), and the document's expiry date. Accepted forms of identification usually include:

• A valid passport (photo page).
• A valid national identity card (front and back).
• A valid driving licence (front and back).

The document must be current and not expired. We may also request a "selfie" holding your ID for enhanced verification purposes to confirm the document belongs to you.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. This document should not be older than 90 days from the date of submission. Acceptable proof of address documents include:

• A utility bill (e.g., electricity, water, gas, internet, landline telephone bill). Mobile phone bills are typically not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax assessment.

Please ensure the document is a full page, clearly legible, and shows the issuer's logo or name, your name, address, and the date of issue.

To prevent fraud and ensure that funds are handled securely, we also verify the payment methods used on your LibraBet account. The specific requirements depend on the payment method:

• Credit/Debit Cards: We may request a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): We may require a screenshot from your e-wallet account showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo may be requested.

This verification confirms that you are the legitimate owner of the payment methods used for deposits and withdrawals.

In certain circumstances, particularly for larger transactions or when our risk assessment indicates a need, LibraBet may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures and is a regulatory requirement to combat financial crime. You may be asked to provide documents such as bank statements, payslips, tax returns, or other relevant financial documentation to demonstrate the legitimate origin of your funds. We handle all such sensitive information with the utmost confidentiality and security, strictly for compliance purposes.

Once you submit your documents, our dedicated KYC team reviews them thoroughly. We aim to process all verification requests as quickly as possible. Typically, initial verification can take up to 24-48 hours, though this may be extended if additional information or clearer documents are required. You will be notified via email or through your LibraBet account messaging system about the status of your verification. To expedite the process, please ensure all submitted documents are clear, valid, and meet the specified requirements.

LibraBet is committed to protecting your personal data and documents. All information and documents you provide are handled in strict accordance with our Privacy Policy and relevant data protection regulations, including the GDPR. Your documents are stored on secure servers with advanced encryption and access controls, accessible only by authorised personnel for compliance and operational purposes. We do not share your personal information with third parties except as required by law or to fulfil our regulatory obligations.

LibraBet operates under strict anti-money laundering (AML) regulations. Our KYC procedures are a fundamental component of our AML framework, designed to detect and prevent activities associated with money laundering and terrorist financing. We monitor transactions and account activity for any suspicious patterns and report any concerns to the relevant authorities, as legally required. Your cooperation in the verification process is vital for us to maintain a secure and compliant gaming environment.

Underage gambling is strictly prohibited at LibraBet. As part of our commitment to responsible gaming and regulatory compliance, age verification is a critical component of our KYC process. We rigorously check the age of all our players to ensure they meet the legal gambling age in their jurisdiction, which is typically 18 years or older. Any account found to belong to a minor will be immediately suspended, and any winnings forfeited. We employ various tools and procedures to prevent minors from accessing our services.

If your verification is delayed, it usually means we require further clarification or additional documents. We will contact you with specific instructions. If verification is unsuccessful, it could be due to invalid documents, discrepancies in the information provided, or an inability to conclusively verify your identity. In such cases, your account may be restricted, or in some instances, closed. We will always communicate the reasons for unsuccessful verification and guide you on any possible next steps. Our aim is to resolve verification issues efficiently and fairly.

Should you have any questions about our KYC process, require assistance with document submission, or encounter any issues during verification, our customer support team is here to help. You can reach us via live chat available on the LibraBet website or by sending an email to our support address. Our team is trained to provide clear guidance and support, ensuring your verification experience is as smooth as possible. Do not hesitate to contact us for any assistance you may need.